01 What's your typical response time? +
Response-time targets are defined per severity tier in each agreement. Critical incidents receive priority handling with defined escalation paths, and expectations are documented — not implied.
02 How do you handle compliance audits? +
We help clients prepare for common frameworks such as SOC 2, HIPAA, PCI-DSS, and CMMC — producing artifacts, mapping controls, and supporting audit conversations. Certification itself is issued by the auditor, not by us.
03 What's the onboarding timeline? +
Onboarding phases — discovery, baseline hardening, and handover to steady-state — are planned around your environment's complexity. We share a realistic timeline up front and flag anything that could shift it.
04 Do you support hybrid environments? +
Yes. We support on-prem, major public cloud providers, productivity suites, and the long tail of SaaS tools most teams rely on — with a single accountable point of contact.
05 What happens if we leave? +
You retain your data, your transferable licenses, and full documentation. We support a structured handover to your next provider under mutually agreed terms.
06 How is pricing structured? +
Flat recurring fees per user or per endpoint, scoped to the services in your agreement. Project work is quoted separately in advance. No surprise per-ticket fees.