MANAGED ITMANAGED SECURITY24/7 COVERAGE AVAILABLEZERO-TRUST BY DEFAULTCLOUD & INFRASTRUCTUREHELP DESK & ESCALATIONBACKUP & DISASTER RECOVERYCOMPLIANCE READINESSvCIO STRATEGYU.S.-BASED TEAMMANAGED ITMANAGED SECURITY24/7 COVERAGE AVAILABLEZERO-TRUST BY DEFAULTCLOUD & INFRASTRUCTUREHELP DESK & ESCALATIONBACKUP & DISASTER RECOVERYCOMPLIANCE READINESSvCIO STRATEGYU.S.-BASED TEAM
STATUS: OPERATIONAL_ · COVERAGE: 24/7 · POSTURE: HARDENED

Your IT infrastructure,
under our command.

CollabTech USA is a managed service provider built for businesses that take downtime, security, and support seriously. We help run your stack so your team can focus on running your company.

24 / 7
Monitoring coverage available
Rapid
Critical response targets
High
Availability targets by tier
U.S.
Based engineering team
// Capabilities

Built like a SOC.
Run like a utility.

Six service lines. One accountable team. No finger-pointing, no ticket-punting, no "that's not our scope."

SVC_01

Managed IT

Full-stack ownership of your endpoints, servers, networks, and SaaS. Patching, provisioning, asset lifecycle, and vendor escalation — handled.

  • > Endpoint management (Intune / Jamf)
  • > Server & network ops
  • > Patch & config automation
  • > Vendor & license management
SVC_02 · HIGH DEMAND

Managed Security

Threat-hunting, 24/7 SOC, EDR, and compliance engineering. We assume a breach posture and make attackers work for every inch.

  • > 24/7 SOC & SIEM
  • > EDR / MDR (SentinelOne, Defender)
  • > Phishing & identity defense
  • > SOC 2, HIPAA, CMMC readiness
SVC_03

Cloud & Infrastructure

Design, migrate, and operate workloads across AWS, Azure, and hybrid. FinOps discipline built in so you stop paying for idle.

  • > AWS / Azure architecture
  • > Migrations & modernization
  • > IaC (Terraform, CloudFormation)
  • > Cost optimization & FinOps
SVC_04

Help Desk 24/7

U.S.-based engineers on the other end of the ticket. Real humans, measurable SLAs, and a knowledge base that actually gets used.

  • > L1–L3 support tiers
  • > Chat, phone, email, portal
  • > Measurable CSAT & FCR
  • > Onboarding & offboarding flows
SVC_05

vCIO / Strategy

Fractional technology leadership for companies that need executive-grade strategy without the executive-grade headcount.

  • > Roadmap & budgeting
  • > Risk & compliance advisory
  • > M&A technology diligence
  • > Quarterly business reviews
SVC_06

Backup & DR

Immutable backups, tested recovery, and RTO/RPO targets in writing. Because "we have backups" is not a recovery plan.

  • > Immutable, air-gapped backups
  • > Tested DR runbooks
  • > Business continuity planning
  • > Ransomware recovery
// Why CollabTech

Other MSPs watch dashboards.
We act.

A managed service provider is only as good as its worst 3 AM response. We built CollabTech around the assumption that the hardest moments are the ones that define the relationship — and structured our team, processes, and agreements accordingly.

Talk to an Engineer →
01

Proactive, not reactive

We aim to find and resolve issues before they become incidents — continuous monitoring, patching, and hardening built into every engagement.

02

Clear, documented SLAs

Response-time and availability targets written into every agreement. Defined scope, defined expectations, defined accountability.

03

Security-first architecture

Zero-trust defaults, least privilege, and multi-factor everywhere. We design for a breach-assumed posture from day one.

04

One accountable partner

A single escalation path across your IT, security, cloud, and vendor ecosystem — we own the ticket from open to close.

01
Monitored
Continuous monitoring across endpoints, networks, identities, and cloud workloads.
02
Hardened
Zero-trust defaults, least privilege, and MFA-everywhere as the baseline.
03
Responsive
Defined response and escalation paths for every severity tier.
04
Recoverable
Backup, disaster recovery, and business continuity planning tested on a schedule.
// Industries

Regulated. Complex.
Our comfort zone.

01

Financial Services

Environments aligned with common financial-industry security frameworks.

02

Healthcare

HIPAA-aware infrastructure and audit-preparation support.

03

Legal

Matter-centric security and secure mobility for modern firms.

04

Manufacturing

OT/IT convergence support and CMMC readiness assistance.

05

Professional Services

Scalable IT and security support for growing firms.

06

Government & Defense

Readiness support for CMMC 2.0 and federal-aligned frameworks.

// Engagement Model

Four phases.
Zero surprises.

01

Discovery & Assessment

We review your environment — assets, identities, configurations, risks, and costs — and deliver a prioritized assessment tailored to the scope we agree on.

02

Transition Plan

A scoped plan with defined owners, milestones, and acceptance criteria. Clear documentation over vague "onboarding."

03

Cutover & Hardening

Controlled handover of operations, with hardened defaults, monitoring stood up, and minimal disruption to your business.

04

Steady-State Ops

Routine checks, patching, reviews, and periodic strategy sessions so your environment stays current and coherent.

// Capability Coverage

Vendor-agnostic. Opinionated where it counts.

We work with the platforms and tools your organization already runs — and recommend replacements only when the business case is clear. Specific tooling is selected per engagement.

Endpoint Management
Identity & Access
Cloud Platforms
Network & Firewall
EDR / MDR
Email Security
Backup & DR
SIEM / Logging
Patch Management
Collaboration Suites
RMM Tooling
Compliance Tooling
FAQ / 06

Questions we get before the signature.

01 What's your typical response time?
Response-time targets are defined per severity tier in each agreement. Critical incidents receive priority handling with defined escalation paths, and expectations are documented — not implied.
02 How do you handle compliance audits?
We help clients prepare for common frameworks such as SOC 2, HIPAA, PCI-DSS, and CMMC — producing artifacts, mapping controls, and supporting audit conversations. Certification itself is issued by the auditor, not by us.
03 What's the onboarding timeline?
Onboarding phases — discovery, baseline hardening, and handover to steady-state — are planned around your environment's complexity. We share a realistic timeline up front and flag anything that could shift it.
04 Do you support hybrid environments?
Yes. We support on-prem, major public cloud providers, productivity suites, and the long tail of SaaS tools most teams rely on — with a single accountable point of contact.
05 What happens if we leave?
You retain your data, your transferable licenses, and full documentation. We support a structured handover to your next provider under mutually agreed terms.
06 How is pricing structured?
Flat recurring fees per user or per endpoint, scoped to the services in your agreement. Project work is quoted separately in advance. No surprise per-ticket fees.
// Begin Engagement

Your next outage
doesn't have to happen.

Book a 30-minute technical assessment. We'll walk your environment, flag the three most exploitable risks, and show you what a managed posture actually looks like.

> WE REPLY PROMPTLY DURING BUSINESS HOURS
> MUTUAL NDA: AVAILABLE ON REQUEST
> CONSULTATION: NO-OBLIGATION